MEET OUR TEAM

Susie White

CEO and Managing Director


Ms. White has worked in the managed health care industry for more than 28 years, including over 20 years’ experience in senior management. Her background includes eight (8) years
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with a 600-bed acute hospital, where she had oversight for all facility managed care contracting and related physician services support. During these years, Susie oversaw the development and management of a 350-member physician-hospital organization (PHO), including responsibility for negotiation of Service Line Package Price agreements and Transplant Centers of Excellence agreements. Susie’s career includes work on behalf of HMOs, PPOs, and multiple provider organizations and facilities. She has extensive experience in the development of start-up organizations and the development of managed care department staffing and infrastructure. Susie is knowledgeable in both the operational and the sales elements of the managed care industry, and serves as the chief visionary of Cypress Healthcare Consultants in terms of service offering strategies, new business development, and organizational responsiveness to industry changes.

Michelene Cleary

President of Long Term Care Services & Managing Director


Ms. Cleary brings more than 20 years’ experience to the organization, with specific expertise in the areas of operational management, physician, ancillary and post-acute
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contract negotiation, as well as a particular focus on database management solutions and programming concepts. Ms. Cleary has been directly involved in the customization of the organization’s database management system to specifically generate reporting tools focused on the company’s managed care contracting objectives. In addition, Michelene is responsible the management of more than 300 post-acute facilities and their respective managed care service needs, and oversees the consulting performance of the firm’s senior consulting team. Her unique skills in report management have allowed Michelene to customize the creation and management of analytic reporting for monitoring and reporting on client credentialing and contracting activity.

Laurie Foley


VP of Network Development


Ms. Foley is an experienced health care professional with a focus on managed care contract negotiations and operations, including commercial and government funded programs.
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Laurie has over 25 years of experience of managed care experience with a focus on behavioral health, hospitals, ancillary services, and hospice contracting throughout Texas, Louisiana, Maryland, Kansas and Missouri. Her experience also includes network development and management throughout Texas, Louisiana, and Oklahoma including single-specialty carve-out networks in traditional and capitated models.

Dawn Boyd


VP of Physician and IPA Services


Dawn joins Cypress Healthcare Consultants with over 25 years of experience in the managed care industry, with specializations in network development, physician contracting,
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and credentialing department management. In addition, Ms. Boyd has worked in recent years with one of the largest Independent Practice Association (IPA) groups in the North Texas market, developing the group’s licensed Accountable Care Organization (ACO) and overseeing the group’s government and commercial and managed care contracting activities. Ms. Boyd brings with her more than a decade of experience with provider network development, as well as a decade of experience as a high level consultant representing both facilities and physicians in managed care strategic development and contract negotiation activities.

Sarah West

Senior Consultant


Sarah joins Cypress Healthcare Consultants following more than 10 years with Presbyterian Communities and Services in Irving, Texas.
Sarah brings
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extensive expertise to our team in the areas of SNF administrative support, particularly in the area of revenue cycle management. She works directly with EVP and Managing Director, Michelene Cleary to support Cypress’ largest client accounts, and directly manages a portfolio of small to mid-sized client accounts.

Jennifer Garza

Manager of Facility and Ancillary Credentialing


Jennifer joined Cypress Healthcare Consultants in 2014, following an extensive career in the operations sector of the property management solutions industry. Jennifer’s role with our organization
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is to provide credentialing administrative support for some of our largest clients. In the work Ms. Garza provides, the ability to manage and track the processing of thousands of data elements through multiple stages of workflow at dozens of different insurance companies is a crucial skill. Because of her exceptional ability to focus on this broad scope of critical information to insure timely credentialing review and approval, Jennifer is assigned to manage credentialing for some of our firm’s largest clients.

Sam Trevino, LNFA

Senior Consultant


Sam joined the Cypress team November 2017 with over 16 years of healthcare experience in sales, marketing, and health care operations. Mr. Trevino most recently worked
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with one of the largest SNF management groups in Texas where he was responsible for oversight of ancillary services for 23 SNFs and was responsible for day-to-day management of the managed care portfolio for more than 40 SNFs. Sam’s background of operational experience in nursing home administration, pharmacy, and consulting brings a unique blend of experience and valuable expertise to Cypress. Sam is an active member of the ACHE, ACHCA, and the HCCA; is a Licensed Nursing Facility Administrator and is currently pursuing a Master of Science in Integrated Healthcare Management.

Paula Hallonquist

Office Manager


I’m still putting the polish on my personal biography, and as soon as it’s ready for prime time we’ll publish it here for your reading enjoyment.

Michael Primm

Senior Consultant


Michael joined Cypress Healthcare Consultants in 2015 from CIGNA HealthSpring in Houston, Texas.  During his tenure with CIGNA HealthSpring, Michael developed an extensive
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expertise in the areas of Medicare Advantage and Managed Medicaid health plan networks, specifically responsible for the statewide contracting activity with skilled nursing and rehabilitation facilities on HealthSpring’s behalf.

Chris Banks

Consultant Account Manager/Help Desk


Chris comes to Cypress Healthcare Consultants with 30 years of experience in the healthcare industry. She spent 3 years at Presbyterian Communities and Services in Dallas, Texas prior to
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joining our team. Chris brings expertise in the areas of SNF, LTACH, hospital and physician practices particularly in the areas of Medicare and managed care billing, insurance verification and authorization and business office management. Chris uses her extensive experience to support the Cypress Healthcare Consultants help desk and also manages some smaller client accounts.

Fiona Mah

Manager of Provider Contracting


Fiona has worked for many years in the areas of provider credentialing, provider services and provider contracting.  She brings a tremendous skill set to our
Provider Network Development team,
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and has been integrally involved in the development of commercial, Medicare Advantage, Managed Medicaid and Healthcare Exchange health plans across the state of Texas.

Sarah Keller

Contracting Support Coordinator


Sarah Keller joined Cypress in 2017, coming from a customer service background. She is currently attending The University of Texas at Dallas and will graduate in December 2017 with her
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Bachelor degree in Healthcare Management. She works to support the credentialing department and provides administrative support on special projects, such as our Clinical Expo.

Cameron Farmer

Senior Coordinator, Credentialing and Implementation


Cameron Farmer joined the Cypress team at the end of 2016. She provides support for the credentialing staff across Cypress Healthcare Consultants. She handles a diverse list of clients,
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including Skilled Nursing, and Rehab facilities. Cameron hopes to broaden her knowledge of credentialing, contracting, and health care administration while working here at Cypress.

Raquel Oropeza

Contract Compliance and Development Coordinator


Raquel joined Cypress Healthcare Consultants in 2012, after having worked in a large physician services organization, handling all facets of that organization’s
provider credentialing work.
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Raquel is knowledge in the areas of Hospital Staff Privileges Credentialing, Managed Care Credentialing, and Medicare or Medicaid Enrollment.  Since joining our firm in 2012, Raquel has provided support and leadership to our team in the credentialing department, and has worked extensively on the development of internal and external training materials, as well as on the development of our proprietary customization of Sales Force within our organization.

Rachael Cleary

Credentialing Support Specialist


Rachael joined Cypress Healthcare Consultants in 2012, and provides a broad range of administrative support services for our credentialing department and our consulting team.
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Ms. Cleary is a candidate at The University of North Texas for a Bachelor’s of Science in Speech Therapy, and plans to continue working with Cypress Healthcare Consultants through her expected graduation in 2017.  She will continue to provide development and data entry support for the team’s use of Sales Force, as well as support for credentialing services and client reporting.

Christina Cleary

Assistant Manager, Credentialing


Christina joined the Cypress team in 2016. She provides support for the credentialing staff of Cypress Healthcare Consultants. She handles a diverse list of clients, including Skilled Nursing,
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Home Health, Hospice, and Rehab facilities. Christina hopes to broaden her knowledge of credentialing and health care administration while working here at Cypress.

INTERESTED IN JOINING OUR TEAM?

MARKETING

CHCC offers a full-assessment of your current market share and a marketing improvement plan to help you build volume.

MANAGED CARE CONSULTING

CHCC offers a complete outsourced solution for your managed care contracting and administration. Whether your organization is a single site, or you have dozens of locations, Cypress can serve as your Managed Care Department.

PROVIDER NETWORK DEVELOPMENT

The CHCC Network Development team offers leadership expertise specific to Network Development for all managed care product types.