MEET OUR TEAM

Susie White

CEO and Managing Director


Ms. White has worked in the managed health care industry for more than 28 years, including over 20 years’ experience in senior management. Her background includes eight (8) years
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with a 600-bed acute hospital, where she had oversight for all facility managed care contracting and related physician services support. During these years, Susie oversaw the development and management of a 350-member physician-hospital organization (PHO), including responsibility for negotiation of Service Line Package Price agreements and Transplant Centers of Excellence agreements. Susie’s career includes work on behalf of HMOs, PPOs, and multiple provider organizations and facilities. She has extensive experience in the development of start-up organizations and the development of managed care department staffing and infrastructure. Susie is knowledgeable in both the operational and the sales elements of the managed care industry, and serves as the chief visionary of Cypress Healthcare Consultants in terms of service offering strategies, new business development, and organizational responsiveness to industry changes.

Michelene Cleary

Executive Vice President and Managing Director


Ms. Cleary brings more than 20 years’ experience to the organization, with specific expertise in the areas of operational management, physician, ancillary and post-acute
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contract negotiation, as well as a particular focus on database management solutions and programming concepts. Ms. Cleary has been directly involved in the customization of the organization’s database management system to specifically generate reporting tools focused on the company’s managed care contracting objectives. In addition, Michelene is responsible the management of more than 150 post-acute facilities and their respective managed care service needs, and oversees the consulting performance of the firm’s senior consulting team. Her unique skills in report management have allowed Michelene to customize the creation and management of analytic reporting for monitoring and reporting on client credentialing and contracting activity.

Laurie Foley


Senior Consultant


Ms. Foley is an experienced health care professional with a focus on managed care contract negotiations and operations, including commercial and government funded programs.
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Laurie has over 25 years of experience of managed care experience with a focus on behavioral health, hospitals, ancillary services, and hospice contracting throughout Texas, Louisiana, Maryland, Kansas and Missouri. Her experience also includes network development and management throughout Texas, Louisiana, and Oklahoma including single-specialty carve-out networks in traditional and capitated models.

Dawn Boyd


Senior Consultant


Dawn joins Cypress Healthcare Consultants with over 25 years of experience in the managed care industry, with specializations in network development, physician contracting,
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and credentialing department management. In addition, Ms. Boyd has worked in recent years with one of the largest Independent Practice Association (IPA) groups in the North Texas market, developing the group’s licensed Accountable Care Organization (ACO) and overseeing the group’s government and commercial and managed care contracting activities. Ms. Boyd brings with her more than a decade of experience with provider network development, as well as a decade of experience as a high level consultant representing both facilities and physicians in managed care strategic development and contract negotiation activities.

Rhonda Norris

Office Manager


Rhonda joined Cypress Healthcare Consultants in 2015, following tenures with several organizations where she has served in positions of increasing responsibility for bookkeeping,
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office management, accounts payable and accounts receivable.  Ms. Norris serves as Office Manager for Cypress Healthcare Consultants, and as an Executive Assistant for Ms. White and Ms. Cleary.

Sarah West

Senior Consultant


Sarah joins Cypress Healthcare Consultants following more than 10 years with Presbyterian Communities and Services in Irving, Texas.
Sarah brings
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extensive expertise to our team in the areas of SNF administrative support, particularly in the area of revenue cycle management. She works directly with EVP and Managing Director, Michelene Cleary to support Cypress’ largest client accounts, and directly manages a portfolio of small to mid-sized client accounts.

Fiona Mah

Manager of Provider Contracting


Fiona has worked for many years in the areas of provider credentialing, provider services and provider contracting.  She brings a tremendous skill set to our
Provider Network Development team,
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and has been integrally involved in the development of commercial, Medicare Advantage, Managed Medicaid and Healthcare Exchange health plans across the state of Texas.

Michael Primm

Consulting Support Specialist


Michael joined Cypress Healthcare Consultants in 2015 from CIGNA HealthSpring in Houston, Texas.  During his tenure with CIGNA HealthSpring, Michael developed an extensive
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expertise in the areas of Medicare Advantage and Managed Medicaid health plan networks, specifically responsible for the statewide contracting activity with skilled nursing and rehabilitation facilities on HealthSpring’s behalf.

Raquel Oropeza

Contract Compliance and Development Coordinator


Raquel joined Cypress Healthcare Consultants in 2012, after having worked in a large physician services organization, handling all facets of that organization’s
provider credentialing work.
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Raquel is knowledge in the areas of Hospital Staff Privileges Credentialing, Managed Care Credentialing, and Medicare or Medicaid Enrollment.  Since joining our firm in 2012, Raquel has provided support and leadership to our team in the credentialing department, and has worked extensively on the development of internal and external training materials, as well as on the development of our proprietary customization of Sales Force within our organization.

Garrett McKinney

Sales Force Customization and Reporting Coordinator


Mr. McKinney joined Cypress Healthcare Consultants in 2014, following tenures in the insurance field and in the property management solutions industry.
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Garrett has provided support for the development and implementation of systems for client implementation, and credentialing workflow process, as well as having primary responsibility for development and programming of our firm’s proprietary customization of Sales Force.

Jennifer Garza

Credentialing Coordinator


Jennifer joined Cypress Healthcare Consultants in 2014, following an extensive career in the operations sector of the property management solutions industry.

Jennifer’s role with our organization is to provide
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credentialing administrative support for some of our largest clients.  In the work Ms. Garza provides, the ability to manage and track the processing of thousands of data elements through multiple stages of workflow at dozens of different insurance companies is a crucial skill.  Because of her exceptional ability to focus on this broad scope of critical information to insure timely credentialing review and approval, Jennifer is assigned to manage credentialing for some of our firm’s largest clients.

Thomas Wyatt

Credentialing Coordinator


Thomas joined Cypress Healthcare Consultants in 2015, after a long and distinguished tenure with Molina Healthcare of Texas.  Mr. Wyatt brings extensive knowledge of the provider credentialing
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process from both the provider’s side of the process and the health plan’s perspective of the process.  In addition to providing leadership and insight to our provider credentialing services for our provider clients, Thomas also provides extensive support for our Provider Network Development division, which includes the contracting development work provided to various health plans around the state of Texas.

Rachael Cleary

Credentialing Support Specialist


Rachael joined Cypress Healthcare Consultants in 2012, and provides a broad range of administrative support services for our credentialing department and our consulting team.
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Ms. Cleary is a candidate at The University of North Texas for a Bachelor’s of Science in Speech Therapy, and plans to continue working with Cypress Healthcare Consultants through her expected graduation in 2017.  She will continue to provide development and data entry support for the team’s use of Sales Force, as well as support for credentialing services and client reporting.

INTERESTED IN JOINING OUR TEAM?

MARKETING

CHCC offers a full-assessment of your current market share and a marketing improvement plan to help you build volume.

MANAGED CARE CONSULTING

CHCC offers a complete outsourced solution for your managed care contracting and administration. Whether your organization is a single site, or you have dozens of locations, Cypress can serve as your Managed Care Department.

PROVIDER NETWORK DEVELOPMENT

The CHCC Network Development team offers leadership expertise specific to Network Development for all managed care product types.